Privacy Policy

Data collected

Contact, quote, audit, appointment, support, client portal, billing and project exchanges may include name, email, phone, company, website, expressed need, messages, preferred language, request history and information strictly needed for follow-up. Client files are not requested by default and are processed only when necessary and approved.

Minimized technical data

New public submissions do not store the raw IP address or full user-agent. For security, abuse prevention and technical diagnostics, ClixoWeb may retain hashed technical fingerprints and a limited user-agent summary without using that data to reconstruct the original IP address.

Purposes and legal bases

Data is used to answer a request, prepare a quote, provide a service, manage an appointment, provide support, send transactional emails, issue invoices, secure forms and prevent abuse. Depending on context, processing relies on pre-contractual steps, contract performance, legal obligation, legitimate interest or consent.

Emails, appointments and notifications

Emails sent to support@clixoweb.com and to clients are used for request handling, confirmations, appointments, tickets, quotes and invoices. These messages are transactional and do not mean marketing subscription.

Chatbot and AI assistance

ClixoWeb may use a server-side OpenAI chatbot to help visitors. Messages should avoid passwords, card details and unnecessarily sensitive information.

Payments

Stripe and PayPal are used for online payments. ClixoWeb does not store card numbers. Payment references are used only to confirm, reconcile and follow invoices.

Analytics, Trustpilot and optional tools

Google Analytics or Google Tag Manager may be used after consent where required. Trustpilot may be loaded for reviews. Optional scripts remain controlled by the cookie preference center.

Retention

Requests, quotes, exchanges, tickets, technical logs and invoices are kept for the time needed for handling, support, security and accounting obligations. Invoices and contractual records may be kept longer where legally required.

Your rights

You can request access, correction, deletion, restriction, objection or portability by emailing support@clixoweb.com. To protect data, ClixoWeb may ask for reasonable verification before responding.

Transfers and providers

Some providers may process data outside France or the European Union depending on their infrastructure. ClixoWeb aims to limit transmitted data and use available privacy settings.

Processors and scripts actually configured