Portfolio
Implemented AI-driven ticket classification and auto-responses for order status, returns and warranty questions, with automatic escalation for complex cases.
Deployed an AI agent trained on the client's help docs to resolve common how-to and troubleshooting questions before reaching human agents.
Built an automated support flow that proactively notifies customers of shipping delays and answers order-tracking questions through chat and email.
Automated answers for rent payment, maintenance status and lease renewal questions, integrated with the property management system.
Built an AI assistant to answer claims-process questions and provide real-time claim status updates from the client's claims database.
Automated warranty lookup and return-eligibility checks, guiding customers through self-service resolution before involving a support agent.
Built an AI lead-scoring system that evaluates incoming leads by budget, timeline and engagement signals, then routes hot leads to agents and enrolls warmer leads into nurture sequences.
Built an AI workflow that extracts line-item data from vendor invoice PDFs, cross-checks against purchase orders and flags discrepancies for review.
Built an AI workflow that scores resumes against job requirements, generates shortlist summaries and schedules initial screening calls for top candidates.
Built an AI-assisted workflow for content planning, brief generation and draft review, while keeping human editorial approval in place.
Built an internal AI assistant trained on company SOPs, equipment manuals and safety documentation, with a simple chat interface for staff questions.
Built a custom AI reporting agent that pulls data from client dashboards and generates weekly client-ready summary reports.
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